UNIFIED COMMUNICATIONS AND MULTI-CHANNEL CONTACT CENTRE TECHNOLOGY SOLUTIONS
We help our customers to perfect communication - within their organisations and with their customers. We call this CONTACT-OPTIMISATION.
Our communications solutions make it easier for your customers to make sense of your business and enable you to achieve your business goals - increase customer satisfaction, build loyalty, grow business, boost revenues and return on investment, and motivate and engage employees.
We've built our reputation and long-standing trusted customer relationships on a track record of expertise and delivery.
Vendor independent, but with strong business relationships with the leading communications technology providers, our consultants, technology specialists and systems architects use the insight of their experience to help you define and implement solutions matched to your requirements, and our trainers ensure your people are equipped to make the most of them.
When powered by our unique Katalyst third-generation platform and supported by our managed services team, these solutions deliver true CONTACT-OPTIMISATION.
From offices in Barcelona, Dublin, London, Madrid, Milan, Munich, Paris and Utrecht, we serve 550 clients in 41 countries, supporting 5,000 sites in those territories and through the Intelligent Communications Alliance we can deliver wherever you do business, worldwide.