Datapoint has been a leader in communications technologies since the dawn of mass computing.
With the Datapoint 2200, in 1971, our founders created one of the world's first programmable desktop computers and the product that gave us our name. The thinking that gave birth to that machine, and spawned the affordable desktop revolution, lives on in the instruction set architecture of today's leading microprocessors.
We were instrumental in the development of network capabilities, creating one of the first LAN protocols; and were at the forefront of videoconferencing technologies, producing one of the first picture-in-picture implementations.
As our mission for ever-better communication continues, so the list goes on...
Now, Europe-based and specialist in the perfection of unified communications and contact centre environments, we have pioneered voice biometrics, enabling our customers to bring non-invasive certainty to their customer transactions, and implemented fully virtual contact centres that enable our customers to serve their customers 24x7.
Prior to implementation, we configure and test the solutions we recommend off-line in our innovation laboratory - iLab - so that everyone can be assured that they perform as specified. We don't risk learning at our customers' expense.
And, beyond delivering proof of concept, iLab is the place where we continue to create our own technologies - the latest being Katalyst our revolutionary CONTACT-OPTIMISATION technology platform which enables our customers to ensure that performance in their contact centres is perfectly aligned with their business objectives.