In line with our primary role as a systems integrator, Datapoint takes great care with its selection and development of vendor partnerships. This is restricted to a manageable number in whom we can invest the necessary skills and expertise to add our value in systems integration.
Given that, we choose on the basis of their roadmap vision and real world portfolio with associated diligence on their market position and general viability. Our own assessment is combined with those of the analyst community who we regularly consult and swap market views with.
Often we will choose more than one vendor for a particular solution if there is broad market demand and their solutions fit distinct customer needs. Despite doing more business with some partners than others owing to market demand, all vendors have strategic importance to us in their capability to fulfil next generation enterprise and customer service communication needs.
Aspect Signature
Aspect Unison
Compose It
LYRICall
Aspect Unified IP
Aspect PerformanceEdge
Enterprise Campaign Mgt
Aspect eWFM
Aspect Performance Mgt
Quality Management
Unified Desktop
Verastream
Communication Platforms
Media Servers
Media Gateways
Distributed Office
Communication Applications
Avaya Interaction Centre
Call Management System
Operational Analyst
Avaya IQ
Communications Manager API
Communications Manager
Application Enablement Server
SIP Enablement Server
Interactive Response/ Voice Portal
Proactive Contact System
Unified Communications
CEBP
Converged network infrastructure
Wired
WiFI
Network Monitoring Tools
Bandwidth monitoring
Customer Interaction Mgt
Enterprise
Express
Genesys Workforce Mgt
Genesys Voice Portal
Genesys Routing
Genesys Info Mart
Genesys Reporting
Unified Desktop
Jacada Workspace
Jacada Fusion
Professional Services
Network Audits
Networtk Design
Network deployment
Network support
Network monitoring
Professional Services
Network audits
Network design
Network deployment
Network support
Network monitoring
Network Provision
MPLS
WAN
LAN
DSL
Hosting Services
Call Centre
Enterprise
Speech Analytics
Enterprise Speech Intelligence
Nice SmartCentre
Nice Perform
Nice Perform
IEX TotalView
Contact Centre Tools
ScreenSense
Nice Universe Compact
Customer Feedback
NICE Analyzer
Multimedia Recording
NiceUniverse
NiceLog
NICE VoIP Logger
Storage Resource Tools
Nice Storage Center
Presence OpenGate
Presence Recording
Presence Internet
Presence Messaging
Presence Back Office
Presence Reporting
Presence IVR
Presence Intelligent Routing
Presence Voice Inbound
Presence Scripting
Presence Voice Outbound
Audiolog
Impact 360
Ultra Express
Caller Authentication
Password Reset
Payment Verification
Voice Sign
Web Authentication
Customer Contact Solutions
Enterprise Manager
Gateway
Text Mail
Contact Manager