WITH STATS LIKE THIS IT'S NOT SURPRISING THAT PERSONAL DEBT AND PAYMENT DEFAULTS ARE ON THE INCREASE. AND BUSINESS CUSTOMERS ARE NO DIFFERENT.
In their quest to improve their own cash flow they're leaving longer periods between invoicing and payment, which undoubtedly causes a major headache for you when all you want to do is improve the efficiency of your collections process.
However, the solution isn't just about throwing more contact centre resource at the problem. It's about working smarter with what you have to ensure that every time you reach a debtor you end the contact with a positive result i.e. they pay you.
STAYING ONE STEP AHEAD
Datapoint and Aspect have joined forces to combine Datapoint's Contact-Optimisation expertise with Aspect's Optimised Collections software, driven by a Microsoft Lync unified communications (UC) platform to provide a solution that helps you track down today's super-connected consumer.
- Reach more debtors by applying flexible list management best practices
- Increase your collections and improve your contact efficiency by targeting the right person every time
- Reduce costs by implementing a 'best time to call' strategy to put the right agents with the right skills in place at the right time
- Improve agent effectiveness and morale by providing targeted performance feedback and coaching
- Deliver better customer service by letting your customers communicate with you when and how they like
DO YOU WANT TO KNOW MORE ABOUT MAKING YOUR COLLECTIONS PROCESS MORE EFFICIENT?
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View our Optimized Collections™ video demonstration
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Bank of Communications China
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