The Yankee Group recently published some revealing research on the actual experience and concerns of those that plan and deploy IPT. It reveals a level of uncertainty about voice quality and network reliability that never seem to feature in the confident tones of vendor brochures.
READ MOREPost by Martin Hill-Wilson on 10 June 08 - Customer Insight
I have recently presented the world of Web 2.0 and social networking to the UK police leadership and a major bank. It's kind of fun to watch the internal struggle as they try to reconcile the realities and expectations that this new group of consumers hold versus the familiar demographic of grumpy but essentially docile consumers/citizens for whom customer service means call centres and bit of online support.
READ MOREI’ve just returned from presenting to the first annual conference of chief police officers on the topic of next generation communications as seen in social networking and its likely impact on how police forces engage with the citizen community.
READ MOREMy current favourite brand is Oppo, not one that I’m sure many will have heard of as yet. However given the way they deliver product excellence and outstanding customer service, they are definitely a rising star to learn from.
READ MOREKeeping track of the rapid evolution that is taking place in the unified communication market is not easy. It seems there is something new every day. The latest issue that has grabbed everyone’s attention is getting vendor solutions to work together.
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