Enterprise Communications
Effective communication lies at the heart of competitive organisational performance. When absent, working life descends into unproductive complexity. What should be simple tasks, wastes time and causes stress such as:
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Being able to find the right person immediately
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Easily arrange dialogue between groups of people
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Rapidly manage the daily inflow of diverse communications
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Tap into relevant information while communicating
The list goes on. This is so endemic even within the simplest of organisations, that we have grown accustomed to its drag on individual and collective performance. Factor in the complexity of modern working life which occurs around the clock, from potentially anywhere, and it is no surprise that studies suggest an annual figure of £7,500 per employee is the hidden productivity cost of this logistical pea soup.
The emerging generation of enterprise communications tackles these issues head on with its vision of inter connectedness between the worlds of communication, data and workflow.
The components of this are explored in the following sections.
As many have discovered, getting the network into shape is a mandatory foundation if next generation enterprise communications are to reliably work.
Organisational resources have to be securely and easily made available for the increasing percentage of people who need to be productive away from their physical work desk.
As all forms of voice, text and video creep into organisational life, simpler ways of using them to find and communicate with others have to keep up.
To meet expectations and become ever more responsive, organisations will have to rebuild the way in which they enable staff to work and customers to do business with them.