Unified Communication

Unified Communication

Unified Communication is both a simple summary of a much needed organisational capability, and technical language for a toolbox that typically contains many ways of communicating. Most of these have already entered organisational life but this time they are being re introduced as capable of working together in ways not previously possible: an antidote to the ever increasingly complexity of daily work life.  

Each organisation will have to determine both what unified communication means to them as an organisational competency and what they choose to take from the toolbox as being useful to their line of business.But, the business logic and design potential of unified communications will drive everyone to eventually marry up the worlds of communication, data and workflow into faster and more effective ways of doing business. 

For early adopters this can provide competitive advantage in terms of superior responsiveness to market opportunities or customers expectations. For others it can be used to financially re-engineer their cost of sale/delivery/manufacturing service. 

Unified communication is the enabling set of technologies that allows organisations to break out of their silos. Supported by the right culture and strategy, this provides the means to achieve the long sort after goal of becoming customer focussed. 

See alternative technical needs description

Datapoint provides the following technologies and services for Unified Communication.