Proactive Contact
Proactive contact is a voice or text based communication initiated by the organisation. This can be triggered through outbound campaigns such as debt collection, impending changes/outages to core services or ongoing relationship building.
Equally it can be triggered through automated workflow such as changes in personal account details, real time alerts for deliveries, stock availability or appointment reminders. This technique has also been adapted to provide customers using mobile devices with the opportunity to give brands instant feedback following an interaction or transaction.
See alternative technical needs description
Datapoint provides the following technologies and services for Proactive Contact.