Events

18/09/2008 10:30:00

Reduce costs and improve customer service for your contact centre through the creation of an automated “Customer Front Door"

The Merchant Hotel, 35-39 Waring Street, Cathedral Quarter, Belfast

This Best Practice Forum will be looking at how you can realise the benefits of using speech recognition and voice biometric (voiceprint) technology

25/09/2008 10:00:00

Reduce your Costs and Improve your Contact Centre Customer Experience with Speech Recognition Self-service!

The Brit Oval, Kennington, London

Datapoint invites you to attend its Best Practice Forum: "Using Speech Recognition Self-service to Reduce Costs and Improve Customer Experience for your Contact Centre”.

01/10/2008 10:00:00

How To Segment & Differentiate Your Customer Service

Royal Amouries, Leeds, Yorkshire

Despite much being said about the importance of customer experience management, few brands have actually translated this into detailed operational strategy and plans. This forum explores the degree to which it is possible to bring differentiation into the real time environment of call centre operations through intelligent routing, servicing options and customised advice.

09/10/2008 08:10:00

How to optimise performance in a tighter budgetary regime, Datapoint breakfast briefing

Malmaison Hotel, Manchester

Customer Service investments are becoming harder to justify as budgets become more closely scrutinised. Therefore it makes sense to take a considered view as to where the greatest return is likely to sit. Datapoint has developed a breakfast briefing which helps to bring into focus the key elements that drive customer service performance in a call centre.

15/10/2008 10:00:00

Understanding What Speech Analytics Can Now Achieve

Datapoint innovationLAB, Brentford

Datapoint hosts a half day iLAB session with Nexidia to demonstrate real customer examples of how speech analytics are being used to automatically categorise customer interactions and unearth root causes of customer service failures.

01/11/2008 10:00:00

Questions & Answers on OFCOM’s Latest Ruling For Outbound Communications

Date and venue to be advised once Ofcom finalises publishing date

OFCOM has recently completed its consultation concerning its “Revised Statement Of Policy On The Persistent Misuse Of An Electronic Communications Network Or Service”.

04/11/2008 10:00:00

Developing Effective Multi-Media Outbound Campaigns

Datapoint innovationLAB, Brentford

In a world of increasing consumer resistance and industry compliance, outbound communications has had to evolve. The skilful use of multi media and segmentation are now essential to effective debt management, sales and relationship building campaigns.

26/11/2008 10:00:00

Unified Desktops

Datapoint innovationLAB, Brentford

Datapoint hosts a half day iLAB session with Attachmate to demonstrate how call centre desktops can be optimised and simplified into a single, easy to use interface.