Best Practices In Virtualising Multi-Site Call Centre Operations
The momentum to bring multi site operations together is now well underway in the larger segment of the UK call centre market. This forum invites those now interested to explore the practical impact of virtualisation and how it impacts routing, resource planning and reporting.
This forum is ideally suited to call centre planners, heads of call centre and site managers.
Wednesday, 09 July 2008
Date:
National Motorcycle Museum, Solihull West Midlands
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Venue:
Martin Hill-Wilson & David Du Toit, Datapoint
Speaker: