How To Segment & Differentiate Your Customer Service
Despite much being said about the importance of customer experience management, few brands have actually translated this into detailed operational strategy and plans.
This forum explores the degree to which it is possible to bring differentiation into the real time environment of call centre operations through intelligent routing, servicing options and customised advice.
This forum is ideally suited to call centre planners, heads of call centre and site managers
Wednesday, 01 October 2008
Date:
Royal Amouries, Leeds, Yorkshire
view map
Venue:
Martin Hill-Wilson, Datapoint
Speaker: