Next Steps In Quality & Performance Management
Much of what is known about operational best practice in call centre performance management is undocumented and only available through word of mouth. This popular forum brings together first time users with experienced practitioners to swap stories.
The debate will be enriched with vendor roadmaps and advice on how to evolve your approach to evaluations, coaching and performance analytics
This forum is ideally suited for all roles that focus on managing call centre staff performance.
Wednesday, 18 June 2008
Date:
Martin Hill-Wilson, Datapoint
Speaker: