Opportunities For Call Centre Optimisation
Investing in a next generation technology framework is an important milestone towards service and performance excellence. But to achieve sustained progress, this must be translated into improvements in daily operational practice. This forum explores where the key opportunities lie for call centre optimisation. To aid the debate, Datapoint has invited Capgemini to present key findings from their 2008 research programme on performance management.
This forum is ideally suited to managers and directors concerned with development of customer service and staff performance.
Wednesday, 09 April 2008
Date:
Martin Hill-Wilson, Datapoint & Michael Anderson, Capgemini
Speaker: