Events

Events  

Understanding What Speech Analytics Can Now Achieve

Datapoint hosts a half day iLAB session with Nexidia to demonstrate real customer examples of how speech analytics are being used to automatically categorise customer interactions and unearth root causes of customer service failures. This capability is exclusively available on a rental basis offering a low risk entry for first time users. 

This forum is ideally suited to those responsible for customer experience, quality management and continuous improvement