Datapoint is constantly looking for skilled people as it continues its European expansion. Below are a selection of current jobs. Given suitable qualifications, you are very welcome to make enquiries and send us your CV.
Agency Notice. Please do not attempt to use this access point. Introductions and candidate CVs will only be assessed when sent by letter.Thank you.
FIELD SUPPORT ENGINEER
Spain
Focus of Role:
- To deliver field-based product support to customers, projects and other groups in a manner which embodies Datapoint’s values of going the extra mile and our professionalism
Key Result Areas:
- Undertakes implementation and configuration of Datapoint solutions.
- Provides critical technical support to project team.
- Takes ownership of, and responsibility for, critical problems that arise in the Region that have been escalated from Customer Support Engineers.
- Complies with the Company’s Quality Procedures.
- Provides support and guidance to junior team members, contributing to their development through knowledge sharing.
Key Skills and Experience:
- Good knowledge of call centre arena.
- Understand our customers’ requirements.
- Able to think and work when under pressure from customers during problem resolution.
- Experience of Unix, NT and CTI integration.
- Good understanding of Networking (TCP/IP, LANS and WANS).
- Excellent written and verbal communication skills, including business writing skills for the publication of reports and product literature.
SUBMIT YOUR CV
Customer Centre Support Manager
Spain
Focus of Role:
- To deliver field-based product support to customers, projects and other groups in a manner which embodies Datapoint’s values of going the extra mile and our professionalism
Key Result Areas:
- Represents the company to the customer
- Provides critical technical support to project team
- Assists with compilation of proposals and tender responses
- Provides support and guidance to team members, contributing to their development through knowledge sharing
- Provide escalation route for support staff and customers.
- Complies with Company Quality procedures. Key Skills and Experience: • Good knowledge of call centre arena.
- Understanding of the concept of the solutions being sold by the company.
- Good understanding of Networking (TCP/IP, LANS and WANS)
- Ability to produce good quality timely results when working under pressure
- Excellent written and verbal communication skills, including business-writing skills for the publication of reports and product literature.
- Excellent interpersonal skills
- Able to think and work under pressure from customers during problem resolution.
SUBMIT YOUR CV