Katalyst transforms your contact centre into a valuable strategic asset.
The point where your enterprise and your customers meet, your contact centre is uniquely placed to drive business success, but the complexity and interplay between technologies, people and processes involved in contact centre operations often make it difficult to realise the potential they offer or align their performance to business objectives.
Datapoint Katalyst cuts this complexity, making it possible for the enterprise to
- Perfect operational performance, business processes and technical infrastructures
- Exploit real-time intelligence to deliver a better customer experience, drive service innovation and increase enterprise growth
- Align activities with business objectives
- Model and track technology implementations and business change programs against targets
- Control risk and ensure compliance with regulations and service level agreements
- Achieve business process support through proactive notification
- Find smart efficiencies: reduce cost, decision uncertainty and time to act
- And more...
DATAPOINT KATALYST - PERFECTING THE CONTACT CENTRE. EMPOWERING THE ENTERPRISE