Datapoint Katalyst is provided in two forms.
Enterprise Katalyst is designed for organisations with an established contact centre infrastructure. Katalyst is provided as an overlay to the infrastructure and applications monitoring and managing their performance and controlling transformation projects to align asset performance to the target operating model.
Katalyst COREcentre is designed to make the benefits of Katalyst available to any mid-sized enterprise.
Effectively 'an optimised contact centre in a box' and delivered through the Cloud, COREcentre uses Katalyst to direct the performance a suite of applications selected by each customer from among Datapoint's CONTACT-OPTIMISATION solution sets which are run on a best-in-class foundation technology infrastructure platform provided by Datapoint.
Whether delivered in the enterprise or in the Cloud, Katalyst deployment is the same. Datapoint consultants tune Katalyst's resources to your specific operating environment - human and technology assets, organisational structure, lines of business and align them with performance and business imperatives - to define your current operating model.
However, unlike as would be the case with a traditional managed service, our consultants don't simply 'walk away' when this is done. They work with you to manage Katalyst - perfect contact centre performance; model the potential impact of changes; manage transformation projects; and deliver actionable intelligence where and when it is needed throughout your enterprise - ensuring that your contact centre constantly delivers what you expect of it.
Datapoint Katalyst operates on a 'closed loop' basis - a continuous cycle of consultant-guided discovery, analysis, recommendation and implementation - to ensure progressive performance improvement in your contact centre and the alignment of its activities with your business goals.