ENTERPRISE MANAGED SERVICES

Datapoint provides four levels of on-site managed service support to enterprise customers, each backed by a combination of SLA measures which form the basis of specific service guarantees.

Enterprise Katalyst
The ultimate in managed service support in the contact centre, Enterprise Katalyst combines Datapoint's managed service expertise and unique Katalyst third-generation technology platform to deliver a previously unachievable level of transparency to the perfection of contact centre systems and processes.

Katalyst makes clear the complex interdependencies between technologies, people and processes and allows customers the opportunity to model change and achieve CONTACT-OPTIMISATION, the alignment of asset performance with their 'target operating model' (TOM).

Katalyst models the direct financial impact of any change prior to implementation, bringing certainty to change and greatly reducing business risk and time to market.

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