WHY KATALYST?
DATAPOINT KATALYST IN THE CONTACT CENTRE. CONTROL. OPTIMISE. TRANSFORM.

Datapoint Katalyst's transformative power is in how it combines collaborative technologies, next-generation analytics and real-time predictive functionality to enable its users to control, optimise and transform their contact centre operational environments.

THE KATALYST CONTACT OPTIMISATION MODEL

Katalyst creates a unified model of the systems, people, processes, projects and performance in the contact centre and provides user-defined overlapping views into all aspects of contact optimisation. Katalyst improves the enterprise's functional capacity and progressively enables its business capability.

Optimisation model
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