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His ingenuity to come up with alternatives was very good, I would definitely like to utilise him again
 


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02 November 2009

Traders Increase Personal Productivity with Datapoint Corebridge Solution

UK

The UK arm of one of a global financial services advisory group is to implement an innovative “click-to-dial” solution from Datapoint to improve personal productivity and customer responsiveness within their high value trading teams



26 October 2009

Datapoint UK Extends Presence Within Legal Market

UK

Datapoint has been selected for the design, supply and support of a new IP telephony solution for one of the world’s largest and most geographically diverse law firms



23 October 2009

Datapoint UK Wins Support for Global Workforce Relocation Specialist

UK

Datapoint has been selected as support partner for the UK operation of the industry leader in global mobility and workforce development support



01 October 2009

Datapoint Strategy Director Named in Top 10 Most Respected Call Centre People

UK

Martin Hill-Wilson, Datapoint Strategy Director heads list of the most respected people in the UK call centre industry following online poll of peers



28 September 2009

Datapoint Ireland Wins Aspect Support

Ireland

Datapoint takes over support of Aspect ACD solution for leading international entertainment travel company



25 September 2009

City Law Firm Selects Datapoint for Telephony Infrastructure Refresh

UK

Datapoint to upgrade the Avaya telephony infrastructure for a major London-based Law firm as part of new 3 year managed service contract



24 September 2009

Datapoint wins Pan-European Support for Global Food Manufacturer

UK

Global household brand selects Datapoint for support deal of their Avaya telephony estate in 11 countries across Europe



22 September 2009

Datapoint Appoints New CEO to Lead Strategic Expansion Into Services

UK

Datapoint has appointed Jim Kent, the former chief executive of Vistorm and vice-president, Services for Hewlett Packard (HP) in the UK and Ireland, as CEO, along with Richard Wingfield as CFO.



15 September 2009

Global Electrical Distribution Solutions Specialist Selects Datapoint for Support

Ireland

Datapoint to transform the existing Avaya telephony estate as part of new support contract as showcase for potential global roll-out for the client.



14 September 2009

Datapoint Win Support for Leading European Transportation and Logistics Provider

Ireland

A major European logistics company based on three sites across Ireland has chosen Datapoint for support of their existing Avaya telephony infrastructure.



11 September 2009

World leader in Convenience Foods and Beverages Chooses Datapoint for Support In Ireland

Ireland

One of the largest food and beverage companies in the world chooses Datapoint for Support.



10 September 2009

Datapoint Ireland Wins Communication Infrastructure Implementation with Global Leader in Safety Products

Ireland

Datapoint to deliver new communications infrastructure based on Avaya portfolio, including advanced call centre functionality.



03 August 2009

PPL UK Selects Datapoint for Telephony Upgrade

UK

PPL UK, a non-profit UK Music Industry services company, has selected Datapoint UK for a refresh of its telephony infrastructure.



31 July 2009

UM Labs Solution Now Rated “Avaya Compliant”

UK

UM Labs, a leading developer of SIP Security Gateways , today announced that both its RC-2100 and EC-4200 SIP Security Controller products are compliant with key Internet protocol (IP) telephony solutions from Avaya.



28 July 2009

CMC Markets bets on global communication system for 24x7 customer service

UK

IP telephony and call centre hub to support 13 global offices where every second counts with online finanial transactions from derivatives to spread betting.



27 July 2009

Avaya Agreements with Nortel

UK

On Monday 20th July, Avaya announced that it has signed agreements with Nortel to purchase Nortel's enterprise solutions business for US $475million. The agreements include the data and government businesses. It is through initiatives like this that Avaya demonstrates its continued drive to be the leader in the Unified Communication Market.



15 July 2009

Tunnel Joint Venture Expands Telephony Solution

UK

Datapoint delivers expansion to IP telephone system for a joint venture partnership building ambitious sewer pipeline for major UK city.



13 July 2009

Datapoint Supports European Expansion for Major US Drinks Brand

UK

Datapoint have been selected to deliver a new IP telephony solution for the expansion of a major US soft drinks brand into the UK and then into Europe.



10 July 2009

Attachmate & Datapoint Announce Channel Partnership

UK

Attachmate Corporation has today announced a channel partnership with Datapoint, a systems integrator for enterprise and call centre communication. Attachmate’s integration and legacy system, Verastream, will complement Datapoint’s existing products and services, providing a complete contact centre solution.



06 July 2009

Datapoint Selected To Deliver New Systems For Major Scientific Solutions Provider

UK

Datapoint has been selected to provide the latest part of a pan–European telephony infrastructure consolidation programme for one of the world’s leading suppliers of scientific solutions to the pharmaceutical and medical industries.



03 July 2009

Major Global Law Firm Chooses Datapoint for European Support

UK

One of the world’s largest law firms has signed a 2 year contract with Datapoint for the support and consolidation of its European Avaya based telephony estate.



02 July 2009

Prestige Ceramics Manufacturer selects Datapoint Germany for IP Telephony Roll Out

Germany

Datapoint Germany has been selected to provide installation and support of an IP telephony solution for an internationally renowned ceramics manufacturer in conjunction with Avaya Germany.



01 July 2009

Major UK Outsourcer Extends Relationship with Datapoint

UK

Following the successful deployment of a solution for one of their customers, Datapoint has been selected to support the Avaya telephony estate for a major UK business process outsourcer.



29 June 2009

Datapoint Embraces Aura and SIP

UK

Datapoint has gained a 60% reduction in annual telecommunications charges through the deployment of an in-house Avaya Aura solution with SIP trunking. Unified communications capabilities provide employees with huge improvements in accessibility and productivity.



15 June 2009

Global Clothing Retailer Rolls Out Avaya Aura Branch Solution

UK

Datapoint UK has just completed the roll out of a new telephony solution, based on Avaya’s Aura Branch platform, for 3 new stores and outlets of a major international clothing retailer with another 5 to follow shortly.



08 June 2009

Datapoint UK Wins Communications Infrastructure Replacement for Leading UK Medical Evidence Supplier

UK

Datapoint has been selected to provide a new communications infrastructure based on Avaya and Verint solutions for one the UK’s leading suppliers of Independent Medical Evidence.



08 June 2009

Charity Bike Ride Raises over £6,000

UK

A team consisting of Datapoint employees and friends completed a 4 day cycle ride from London to Paris on behalf of the Teenage Cancer Trust raising over £6,000.



05 June 2009

Datapoint UK Wins Communications Infrastructure Refresh for Leading Global CCTV Solutions Provider

UK

Datapoint has been selected to provide a new voice and data network infrastructure for a leading global supplier of CCTV solutions and technology to support the telephony and data networking needs of the group globally.



26 May 2009

Datapoint UK Wins Communications Infrastructure Refresh for Leading Commodities Trader

UK

Datapoint has been selected to provide a new voice infrastructure for a leading commodities trader based in central London in support of a major trading system refresh.



12 May 2009

Datapoint UK Selected For Contact Centre Infrastructure Consolidation for Leading Insurer

UK

Datapoint has been selected to transition a leading international insurer to a new centralised shared telephony platform, based on the Datapoint Voice Virtualisation Architecture, to support multiple contact centres across the UK based on Avaya and Nice infrastructure.



23 April 2009

Datapoint Wins Support Contract With One Of Ireland's Great Business Successes

Ireland

Datapoint Ireland has taken on the support and maintenance of Avaya, Verint & Symon technologies for one of the great Irish success stories, 123.ie



02 April 2009

Avaya Progresses Its Unified Communications Capability

London UK

Avaya Aura radically simplifies complex communications networks, reduces infrastructure costs and quickly delivers voice, video, messaging, presence, Web applications and more to employees anywhere.



20 March 2009

Datapoint Ireland Wins New Support Contract

Ireland

Datapoint Ireland has taken on the support and management of Avaya telephony systems for one of Europe's leading vehicle glass repair and replacement companies.



27 January 2009

Specialised Systems Integrators Form Alliance To Deliver Next Generation Communication Applications Globally

UK

Uniform Communications Fulfillment through Global Alliance Helps Multinationals Remain Competitive.



26 January 2009

Thomas Muhr Appointed As Germany Country Manager

Germany

Datapoint continues push into largest European economy.



08 January 2009

Datapoint Ireland wins Communications Infrastructure Upgrade with Sub-Prime Mortgage Company despite poor Economic Conditions

Datapoint Ireland

Datapoint has recently been selected to provide an upgrade to the Avaya Communications Infrastructure of Ireland’s largest Sub-Prime Mortgage Company.



24 September 2008

Datapoint Selected For Call Centre Infrastructure Upgrade

UK

Datapoint has been selected by a leading warranties brand to provide a replacement for their call centre infrastructure as part of their roadmap for future virtualisation and European growth. This includes upgrading to Avaya Communication Manager and Aspect Unified IP.



24 September 2008

Datapoint Continues Single Platform Rollout With Bank

UK

The rollout of a single telephony platform continues at one of the UK's major financial services brands with a further addition of an Avaya CM5 platform that has been customised, installed and supported by Datapoint.



24 September 2008

Datapoint Wins New Assignment With Major Law Firm

UK

Datapoint has been appointed to provide a next generation communication plaform for a leading European law firm. The solution includes an Avaya CM5 upgrade for their EMEA voice system and a new site install for their London offices.



16 September 2008

Datapoint & Transformational Agendas For National/Local Government

UK

Although Datapoint may be a new name in national and local government circles, our widely acknowledged track record in transformational partnering is something worth investigating to anyone scanning the horizon for new approaches to challenging agendas. Datapoint could be part of your new way forward.



16 September 2008

Datapoint Is Recognised by Avaya For Three Awards

Based on a unique set of capabilities that include geographic coverage, applications capability and design skills, Avaya has chosen to recognise Datapoint as being its EMEA Systems Integrator Of The Year, its UK Systems Integrator Of The Year and the partner who designed and sold the most complex Avaya solution during 2008.



12 September 2008

Datapoint Wins Outstanding Growth award from Nice Systems

UK

Datapoint is pleased to announce that it was awarded an Outstanding Growth award from Nice Systems, EMEA at the Discover 08 Summit in July 2008.



25 July 2008

Datapoint Ireland Selected For Roll-Out Of IPT Solution With J Thompson Solutions Ltd

Northern Ireland, UK

Datapoint Ireland selected for roll-out of IPT solution for innovative Aerospace Manufacturing Company J Thompson Solutions Ltd.



11 June 2008

VoiceObjects Partner With Datapoint To Deliver Personalised Phone Self-Service Solutions

Spain

VoiceObjects and Datapoint have joined forces to expand and improve process automation solutions for customer service applications. The partnership will see an international personalised phone self-service company work with a leading provider of optimisation and performance improvement solutions for call centres.



30 May 2008

Datapoint Opens Its Innovation Lab In Dublin

Northern Ireland, UK

Datapoint have officially opened their Innovation Laboratory (iLAB) in St Stephens Green, Dublin.



02 May 2008

Datapoint Ireland Wins Managed Service Contract With Major IT Services Brand

Northern Ireland, UK

Datapoint has been selected to provide a managed service contract for a leading global IT Services brand.



14 April 2008

Datapoint Appointed To Deliver Performance Optimisation Services In France

France

Datapoint was today appointed to provide full performance optimisation services at the contact centres of one of the largest insurance companies in France.



31 March 2008

Datapoint Launches New Operations In Northern Ireland.

Northern Ireland, UK

Datapoint has today announced it is launching a new business unit in Northern Ireland.



31 March 2008

Time Warner’s Operations In France Rollout Converged Networks And Messaging.

France

On the back of a seven year partnership, Time Warner has commissioned Datapoint to help them evolve their Unified Communications capability.



31 March 2008

Datapoint Rolls Out 30 Site Solution To Bespoke Business Service Provider In The UK

UK

Datapoint today announced the roll out of a solution migrating 30 Avaya systems to Communication Manager Release 5.0 and in doing so provided the client with the opportunity to deploy SIP based applications and integrate with other third party applications that added value and flexibility to the services offered to their clients.



31 March 2008

Datapoint Netherlands Delivers Strategic Telephony Roadmap For US Based Client Specialising In Design & Innovation Technology

Netherlands

Datapoint has been appointed to help a Netherlands based US client to define a strategic roadmap and business case for the consolidation of its existing EMEA wide communication infrastructure into a single “virtual” environment over the next 12 months.



31 March 2007

Datapoint Marks Expansion Into Northern Ireland With Launch Event

Northern Ireland, UK

To mark their expansion into Northern Ireland, Datapoint recently held a launch event with Avaya at The Merchant Hotel, Belfast. More than 30 delegates from the Northern Ireland business community attended the launch, which featured two keynote speakers from Avaya EMEA to discuss advances in communications systems.