Datapoint Continues Single Platform Rollout With Bank
The rollout of a single telephony platform continues at one of the UK's major financial services brands with a further addition of an Avaya CM5 platform that has been customised, installed and supported by Datapoint.
This will enable a further tranche of brands within the group to operate their customer services on a single communications platform. This infrastructure simplification continues to deliver multiple benefits in terms of reduced cost of ownership, easier access through a transformational improvement to the numbering plan and the foundation for segmented customer services.