Launch of Datapoint Katalyst to turn contact centres into highly prized business assets - 11 October 2011
For years, contact centre managers have been under pressure from their Executive Board to demonstrate the contribution of the contact centre to the business...
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New Look Interactive "The Point" Magazine -
10 October 2011
We're pleased to announce the launch of our redesigned specialist magazine - The Point...
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New Datapoint white paper exploring how SIP trunks and SBCs can revolutionise your business - 21 July 2011
A new white paper from Datapoint and ACME Packet explores how you can improve your customers' experience...
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Datapoint underpins O2's customer service strategy -
15 June 2011
£10 million managed service contract to create virtual, multi-channel IP contact centre, centralising over 80 million calls & SMS messages...
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Voice Authentication in Real World Contact Centres -
13 June 2011
We were honoured to take a leadership role, both as a sponsor and presenter, at this year's Opus Research's Voice Biometrics Conference...
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Think You Know Video, Think Again - 07 June 2011
In May Datapoint joined voices with Polycom so customers could take a fresh look at video conferencing...
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Datapoint launches Managed Services portfolio to monitor voice & data within the call centre - 02 February 2011
New service to reduce part of the £7.6 billion loss due to poor voice quality in UK call centres...
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Datapoint answers research worry - 15 December 2010
In a free white paper, we reveal how poor voice quality is always preventable...
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Datapoint signs Corebridge & Sipera to unified communication practice - 18 October 20101
Datapoint has announced the appointment of two vendors to address UC security and productivity...
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Datapoint underpins O2’s customer service strategy -
15 June 2011
£10 million managed service contract to create virtual, multi-channel IP contact centre, centralising over 80 million calls & SMS messages...
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Nectar expands international reach – with Datapoint -
14 September 2010
Nectar Services Corp has named Datapoint as its new channel partner and reseller...
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Datapoint white paper profiles post recession customers - 10 September 2010
How do you reassure and best serve customers that have lived through the economic turmoil of the past 24 months?
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Datapoint launches ground-breaking Compliance Solution for Contact Centres - 16 April 2011 - 25 May 2011
Unprecedented levels of information, clearly presented to help businesses to pass audits consistently, avoid fines & better serve customers...
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