Wednesday, 11 June 2008
VoiceObjects Partner With Datapoint To Deliver Personalised Phone Self-Service Solutions
VoiceObjects and Datapoint have joined forces to expand and improve process automation solutions for customer service applications.
The partnership will see an international personalised phone self-service company work with a leading provider of optimisation and performance improvement solutions for call centres.
By optimising the VoiceObjects VoiceXML-based phone application server, Datapoint will be able to quickly and efficiently deliver self-service phone solutions that enable organisations to personalise each caller’s experience.
Phone self-service will be integrated into strategies for improving customer experience and managing the complexity of sophisticated phone applications.
Using VoiceObjects, Datapoint will reduce the time to market while establishing platform independence for its customers. In addition to developing new self-service solutions, the partnership also eases ongoing support and management of the applications.
“This partnership with VoiceObjects allows us to create personalised phone self-service solutions which significantly increase self-service adoption and ensure best caller satisfaction.” said Enrique Hermoso, Sales Director at Datapoint Ibérica. “We can deliver more convenient solutions to our customers which lowers the total cost of ownership of these applications.”
“This integration with the Datapoint brings affordable, personalised phone self-service to a new group of enterprises and carriers,” said VoiceObjects CTO Michael Codini. “With Datapoints and VoiceObjects’ support for open standards like VoiceXML, companies have unprecedented flexibility for developing personalised phone self-service applications.”