http://www.datapoint.comThe event items from DatapointCopyright 2008 Datapoint60OFCOM has recently completed its consultation concerning its “Revised Statement Of Policy On The Persistent Misuse Of An Electronic Communications Network Or Service”. http://www.datapoint.com/events/2008-events/questions--answers-on-ofcom’s-latest-ruling-for-outbound-communications.aspx12/02/2009 10:00:00Customer Service investments are becoming harder to justify as budgets become more closely scrutinised. Therefore it makes sense to take a considered view as to where the greatest return is likely to sit. Datapoint has developed a Best Practice Forum which helps to bring into focus the key elements that drive customer service performance in a call centre.http://www.datapoint.com/events/2008-events/how-to-optimise-performance-in-a-tighter-budgetary-regime-datapoint-best-practice-forum.aspx26/11/2008 10:00:00Datapoint hosts a half day iLAB session with Nexidia to demonstrate real customer examples of how speech analytics are being used to automatically categorise customer interactions and unearth root causes of customer service failures.http://www.datapoint.com/events/2008-events/understanding-what-speech-analytics-can-now-achieve.aspx15/10/2008 10:00:00This Best Practice Forum provides the opportunity to think through how Customer Service initiatives will need to be analysed and packaged for budgetary approval in the light of greater scrutiny over organisational spend which is likely to be a feature of corporate life for the next 24+months.http://www.datapoint.com/events/2008-events/how-to-maximise-customer-service-budgets-in-tough-economic-conditions.aspx15/10/2008 10:00:00Customer Service investments are becoming harder to justify as budgets become more closely scrutinised. Therefore it makes sense to take a considered view as to where the greatest return is likely to sit. Datapoint has developed a Best Practice Forum which helps to bring into focus the key elements that drive customer service performance in a call centre.http://www.datapoint.com/events/2008-events/how-to-optimise-performance-in-a-tighter-budgetary-regime-datapoint-breakfast-briefing.aspx09/10/2008 08:10:00Despite much being said about the importance of customer experience management, few brands have actually translated this into detailed operational strategy and plans. This forum explores the degree to which it is possible to bring differentiation into the real time environment of call centre operations through intelligent routing, servicing options and customised advice.http://www.datapoint.com/events/2008-events/how-to-segment-and-differentiate-your-customer-service.aspx01/10/2008 10:00:00Datapoint invites you to attend its Best Practice Forum: "Using Speech Recognition Self-service to Reduce Costs and Improve Customer Experience for your Contact Centre”.http://www.datapoint.com/events/2008-events/reduce-your-costs-and-improve-your-contact-centre-customer-experience-with-speech-recognition-self-service!.aspx25/09/2008 10:00:00This Best Practice Forum will be looking at how you can realise the benefits of using speech recognition and voice biometric (voiceprint) technologyhttp://www.datapoint.com/events/2008-events/reduce-costs-and-improve-customer-service-for-your-contact-centre-through-the-creation-of-an-automated-“customer-front-door.aspx18/09/2008 10:30:00Datapoint and Avaya Communication Manager 5 (CM5) discovery day, this exclusive opportunity will demonstrate how migrating your communications to Avaya's CM5 portfolio can enhance your business. http://www.datapoint.com/events/2008-events/datapoint-discovery-day.aspx04/09/2008 08:30:00As economic conditions continue to tighten, keeping existing customers loyal to your brand makes even more sense. Equally undertaking repairs to operational inefficiencies is climbing the priority ladder as budgets are scrutinized for cost cutting opportunities and we all have to relearn how to make more out of less. http://www.datapoint.com/events/2008-events/using-customer-feedback-to-improve-the-customer-journey--experience.aspx23/07/2008 10:00:00The momentum to bring multi site operations together is now well underway in the larger segment of the UK call centre market. This forum invites those now interested to explore the practical impact of virtualisation and how it impacts routing, resource planning and reporting.http://www.datapoint.com/events/2008-events/best-practices-in-virtualising-multi-site-call-centre-operations.aspx09/07/2008 10:00:00Much of what is known about operational best practice in call centre performance management is undocumented and only available through word of mouth. This popular forum brings together first time users with experienced practitioners to swap stories. http://www.datapoint.com/events/2008-events/next-steps-in-quality--performance-management.aspx18/06/2008 10:00:00Datapoint hosts a half day iLAB session with our SMS partner winplc who will provide case histories and their roadmap for how SMS is being used to aid customer communications in multi media campaigns and workflow triggered automated messaging.http://www.datapoint.com/events/2008-events/broadening-your-understanding-of-new-sms-applications.aspx12/06/2008 10:00:00Using speech recognition to determine what your customers are calling about, then routing them through to the correct destination is key to ensuring a good customer experience through first time call resolution.http://www.datapoint.com/events/2008-events/using-speech-recognition-to-create-an-automated-customer-front-door-to-reduce-costs-and-improve-customer-service-for-your-contact-centre.aspx04/06/2008 10:00:00The briefing provides a detailed product review and benefits analysis of Aspect’s Unified IP solution. This single platform multi channel solution enjoys tight integration amongst its constituent parts and thereby delivers highly competitive cost of ownership figures plus low cost customisation and rapid implementation timescales. http://www.datapoint.com/events/2008-events/the-benefits-of-“all-in-one”-call-centre-solutions.aspx14/05/2008 10:00:00Datapoint hosts a half day iLAB session with Attachmate to demonstrate how call centre desktops can be optimised and simplified into a single, easy to use interface. http://www.datapoint.com/events/2008-events/unified-desktops.aspx07/05/2008 10:00:00Investing in a next generation technology framework is an important milestone towards service and performance excellence. But to achieve sustained progress, this must be translated into improvements in daily operational practice. This forum explores where the key opportunities lie for call centre optimisation.http://www.datapoint.com/events/2008-events/opportunities-for-best-practice-forum---call-centre-optimisation.aspx09/04/2008 10:00:00Migration to Unified Communications and Multi Channel Customer Interactionhttp://www.datapoint.com/events/2008-events/partner-event-day-with-avaya.aspx03/04/2008 00:00:00