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Datapoint Ireland Selected For Roll-Out Of IPT Solution With J Thompson Solutions Ltd

25/07/2008 09:50:00

Datapoint Ireland selected for roll-out of IPT solution for innovative Aerospace Manufacturing Company J Thompson Solutions Ltd.

Datapoint has been chosen by J Thompson Solutions Ltd to implement and support a scalable IPT solution, enabling the client to roll-out additional locations and users simply, rapidly and cost-effectively, in-line with their expansion plans.

VoiceObjects Partner With Datapoint To Deliver Personalised Phone Self-Service Solutions

11/06/2008 10:59:00

VoiceObjects and Datapoint have joined forces to expand and improve process automation solutions for customer service applications.

The partnership will see an international personalised phone self-service company work with a leading provider of optimisation and performance improvement solutions for call centres.

By optimising the VoiceObjects VoiceXML-based phone application server, Datapoint will be able to quickly and efficiently deliver self-service phone solutions that...

Datapoint Opens Its Innovation Lab In Dublin

30/05/2008 12:10:00

Datapoint have officially opened their Innovation Laboratory (iLAB) in St Stephens Green, Dublin.

Country Manager, Rob Magee, commented:

“The opening of our iLAB marks a significant development in the expansion and growth of Datapoint’s business here in Ireland. Our iLAB gives our clients and prospective clients the opportunity to see technology running in a live environment.

This allows for the whole and proper evaluation of an IT or Communications project, wh...

Datapoint Ireland Wins Managed Service Contract With Major IT Services Brand

02/05/2008 17:16:00

Datapoint has been selected to provide a managed service contract for a leading global IT Services brand. This managed service contract covers a multi-site Enterprise voice platform (Avaya), a 90 agent call centre (Avaya), a 250 seat NICE voice and screen recording platform and CTI software (ENVOX).

Datapoint were awarded the contract based on our experience of supporting large-scale security-sensitive voice platforms and our abil...

Datapoint Appoints New Country Manager In Germany

01/05/2008 16:55:00

Datapoint today announced that Norbert Hofstetter is joining Datapoint as the new Country Manager in Germany.

Norbert joins Datapoint from Siemens where he held several roles culminating in his last task which was to help Siemens develop a proposition on providing worldwide support in selling Applications. Prior to this, Norbert ran a business selling services into contact centres in Germany.

Commenting on his ...

Datapoint Appointed To Deliver Performance Optimisation Services In France

14/04/2008 16:51:00

Datapoint was today appointed to provide full performance optimisation services at the contact centres of one of the largest insurance companies in France.

The objective of the exercise is to raise the productivity, consistency and quality of work carried out by the agents in the contact centres.

The Insurance company appointed Datapoint to deliver this service as it felt Datapoint best understood the requirements and had necessary skills to drive op...

Datapoint Netherlands Delivers Strategic Telephony Roadmap For US Based Client Specialising In Design & Innovation Technology

31/03/2008 16:49:00

Datapoint has been appointed to help a Netherlands based US client to define a strategic roadmap and business case for the consolidation of its existing EMEA wide communication infrastructure into a single “virtual” environment over the next 12 months.

The roadmap will include detailed target architecture, estimated timescales, high level implementation and migration plans, detailed costs, and business benefits. The business case will provide ...

Datapoint Rolls Out 30 Site Solution To Bespoke Business Service Provider In The UK

31/03/2008 16:39:00

Datapoint today announced the roll out of a solution migrating 30 Avaya systems to Communication Manager Release 5.0 and in doing so provided the client with the opportunity to deploy SIP based applications and integrate with other third party applications that added value and flexibility to the services offered to their clients.

The business services provider also took advantage of ‘Enhanced Software License Protection’ (ESLP) Program. The E...

Time Warner’s Operations In France Rollout Converged Networks And Messaging.

31/03/2008 14:50:00

On the back of a seven year partnership, Time Warner has commissioned Datapoint to help them evolve their Unified Communications capability. The initial phase concentrates on providing a solid network foundation beginning with the migration from a legacy TDM platform to a VoIP solution that leverages Modular Messaging as the first phase of user benefit from unified communications

Datapoint Launches New Operations In Northern Ireland.

31/03/2008 14:50:00

Datapoint has today announced it is launching a new business unit in Northern Ireland.

Vim Vithaldas, Datapoint’s CEO, commented “Northern Ireland has experienced tremendous growth in our market space within the past few months and this is likely to continue over the next few years. The region not only has traditional strong financial services and telecoms sector, but is also seeing new sectors such as manufacturing and business services emerging. <...

Datapoint Marks Expansion Into Northern Ireland With Launch Event

31/03/2007 15:49:00

To mark their expansion into Northern Ireland, Datapoint recently held a launch event with Avaya at The Merchant Hotel, Belfast. More than 30 delegates from the Northern Ireland business community attended the launch, which featured two keynote speakers from Avaya EMEA to discuss advances in communications systems.

As one of Europe’s largest Systems Integrators, Datapoint have had a strong presence in the Irish marketplace since 2...