Services
The intended impact of Datapoint’s services is to ensure that full value is extracted from any communication technology purchased from us. Our collective expertise in how to optimise a technology’s technical, operational and commercial benefits is made available as a set of services that extend across a solution's lifecycle. This starts with education and ends in ongoing support.
Today’s generation of communication technology has seen a dramatic shift in emphasis: from hardware to software, from closed to open standards convergence. This has opened up new possibilities for organisations that wish to pursue purchasing strategies based on best of breed rather than accept the need to shop exclusively within a single vendor’s portfolio.
The greatest challenge therefore is to translate this new potential into secure, scalable communication services which then continue to meet both functional and experiential needs of end users.
This is where the value of Datapoint’s services portfolio comes into play.
- Helping you choose the best solution to match the requirement
- Designing how it will sit within the existing technology ecosystem
- Having the solution delivered to time and budget
- Planning how people will use the investment to work in new, smarter ways
- Taking care of the system once it goes live, to ensure uptime and full performance
In recognition of the need for flexibility, we offer many engagement models. These range from providing a full quota of resources to working in partnership with internal experts or any of your existing strategic partners who are already responsible for aspects of the communication infrastructure.
Datapoint’s services portfolio is highlighted below.
There are few opportunities outside sales presentations to find out what communication technologies are now capable of. Datapoint’s best practice forums and iLAB demonstrations are designed to meet this need.
The first pitfall in purchasing the right technology is failure to fully define business needs and understand the scope of technical requirements. Datapoint’s consultancy services provide a full range of audits and strategies to meet that challenge.
The stated performance and features of individual communication solutions will only manifest within the larger ecosystem into which they are placed, if expert design and the right choice of integration options are used.
Bringing new systems on stream without disruption to existing services demands detailed planning and commitment to overcome the unexpected. Datapoint’s service delivery teams are expert at managing technology change.
Making sure that system users understand and are skilled in taking full advantage of new investments is critical to ensure rapid ROI. Datapoint provides standard and customised training programmes to meet this need.
The critical dependency organisations have on their communication infrastructure means its support has to be of the highest calibre in terms of responsiveness and resolution. Datapoint recognises the priority placed on quality support.