Capacity Management, Disaster Recovery and Security Management are essential to ensuring that your contact centre is ready to adjust to changing demand or device failure.
Our Service Desk constantly checks for excessive demand initiating corrective measures with you to sustain acceptable performance levels; our Service Managers plan for capacity with you to ensure that your resources are adapted to the likely levels of demand in the future.
We develop and maintain a range of disaster recovery (DR) procedures that are seamlessly activated with your teams to allow switchover from primary to backup systems, data recovery, restoration of configuration to equipment and/or migration to a DR contact centre where needed.
We ensure that your resources are secured following industry best practices and complying with relevant parts of the regulatory framework that may govern aspects of your business (FSA guidelines, PCI requirements, etc.).