Consultancy
Datapoint provides analysis and advice on business issues relating to enterprise communications and customer services. This is delivered in the form of audits and strategies which are customised to either suit the needs of those at a particular point in a buying cycle or those attempting to optimise existing assets.
A guiding principle of our methodology is to investigate issues from the perspective of each stakeholder group in order to provide a balanced view of the interrelated technical, operational and commercial issues and requirements.
The process of investigation, consultation and discussion always facilitates clarity and consensus as to the scope, commercial benefits, road map and short term priorities. This prevents scope creep, conflicting priorities and compromised solutions through unforeseen issues. Without such an approach, the full picture is seldom fully understood before an assignment and therefore due diligence at this early stage pays dividends throughout the lifecycle of the project
Our in house expertise is complemented through key partnerships. Strategic customer management planning and process optimisation is provided in conjunction with Cap Gemini’s UK consulting team. Network related assignments such as converged network performance, MPLS/VoWLAN rollout and hosting are provided in conjunction with Extreme Networks, NetServices and Networks First.
Key categories in Datapoint’s consultancy portfolio are listed below. Further information on any service or enquiries regarding bespoke versions of any of the standard services are welcome and can be made via our contact us facility.