Datapoint Service Desk is your 24 x 7 point of contact and maintenance centre.
Manned by experts in their field, they proactively monitor your solutions, resolve incidents promptly, undertake preventive maintenance and manage software and configuration.
Datapoint Service is founded on 4 key principles:
- Communication: the Service Desk provides a unified point of contact available to provide manage incidents or provide technical support. We address each incident according to your level of criticality and will keep you informed on progress as often as you need it. Furthermore, we can provide you with automatic email alerts from our monitoring systems with alarms that are tailored to your needs.
- Ownership: we take pride in ensuring that you can rely on our Service Desk to manage your incidents through to resolution. Our dedicated engineers believe in owning issues to reach prompt recovery of any part of the solution that is managed by Datapoint.
- Adaptability: we find that it's often most effective for us to adapt our processes to your approach to managing your contact centre resources. Before starting to manage any solution for you, we will ensure that we interface with you effectively and through our Continuous Service Improvement function, we seek enhancements so that your contact centre can run as smoothly as possible.
- Expertise: Our team of support experts man the service desk and are constantly validating your equipment, able to intervene with technical expertise should you require it or should a technical problem arise. We constantly check on the health of your equipment through our best-of-breed monitoring systems that continually assess key criteria such as equipment availability, capacity utilisation, specific operational functions and responses and so on.