Datapoint's support packages are designed to reduce the cost and impact on operational service levels of downtime events caused by platform failure in your contact centre.
Backed by 'Response' and 'Recovery' SLAs and Datapoint's 'Business Continuity Guarantee', our Corrective Maintenance packages offer levels of end-user, help desk and vendor escalation support to ensure a rapid response to issues as they arise.
When equipment fails, Datapoint's Service Desk takes charge of evaluating the cause and effecting rectifying actions either remotely through to modifying configuration issues or to apply software releases; or by engagement Datapoint's Field Support teams managing break-fix processes within agreed service level restoration times.
Throughout the entire process, Datapoint's Service Desk keeps you informed of progress towards resolution, implementing work-around solutions where possible to reduce the effect of the outage.
DATAPOINT KATALYST
DATAPOINT KATALYST