VENDOR MANAGEMENT
BENEFIT FROM OUR RELATIONSHIPS

Datapoint has developed partnerships with the major vendors able to provide technologies to help develop your contact centre, including Avaya, Corebridge, Genesys, Nuance, Sipera, Aspect, Empirix, Nexidia, Presence Technology, Symon, Verint, VoiceVault, Polycom, Acme Packet and Nice.

Our managed services include the management and escalation of any aspect of your solution through each vendor's Support Desk, Technical Support, Professional Services, Product Management and Software/Engineering Development teams.

Where complex issues arise, Datapoint will work with each vendor to put in place any temporary, work-around solution and track the development, test and release of permanent solutions into your environment.

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