Support Transition
Support transition encompasses all activities leading up the ‘go live’ date of a new installation or the point of formal hand over when an existing support contract is transferred to Datapoint.
The following list of key tasks typically takes place during the support transition stage. The level of detail and therefore time and resource for each task is a function of each individual customer situation.
Support programme definition
Systems/network audit
User requirement analysis
Risk analysis
Transition planning
Migration management
SLA definition
Business continuity strategy
Incident escalation policy and workflow
Management structure
Review and reporting framework
Customer portal deployment
Further information on Datapoint’s support service or enquiries regarding bespoke versions of any of the standard services are welcome and can be made via our contact us facility.