Training Methodology
Datapoint uses best practices from the training industry in its approach to designing and delivering communication solutions competencies. This includes needs analysis, design and programme approval, scheduling and related logistics, delivery, evaluation and ongoing assessment.
Training provides a vital link between the intended and realised set of benefits for any given solution. As such it is one of the key enablers to rapid ROI and our training teams approach their work within the context of this imperative.
In practice this means that the needs analysis phase has to include not only competency requirements but also an awareness of any changes to process and workflow that may have been designed earlier in the project and will need to be discussed and explained to end users.
Another example of this integrated approach is our User Requirements Analysis. URAs are a way to ensure that system managers deliver the correct features and functionality to end users from day one. This is achieved by agreeing a programming document detailing each end user configuration before project engineers start to program. In this way gaps between what end users are taught in the training and their real world experience of the system are eliminated.
During the training delivery phase, trainers focus on four key goals regardless of topic.
- Providing an overview of the technology solution
- Delivering a technically excellent training
- Ensuring the adoption of the technology solution by all users
- Providing ‘best practice’ usage guidelines
All material that has been used for that training is provided in soft copy for intranet distribution.
Immediate course feedback is delivered through analysis of questionnaires. Ongoing assessment of competencies and any associated operational issues experienced by the end users are picked up either through online questionnaires, face to face interviews or ‘mystery shopping’ surveys in the case of customer service solutions.
Further information on Datapoint’s training methodology or enquiries regarding bespoke versions are welcome and can be made via our contact us facility.