Types of Training
Datapoint provides a range of training that fit the level of expertise and needs of the end user. For call centre solutions this can encompass customised skills for agents, team leaders and managers. For enterprise communication solutions, the distinction is typically between occasional and ‘power’ users.
If the training requirement is large scale or anticipates ongoing training for new staff, we then provide standard ‘train the trainer’ packages. This includes full trainer resources and ‘dry run’ practice. It does not however include the provision of training skills, so this is only available to suitably qualified internal training resources.
In addition to the business user, Datapoint provides training for the IT support specialist. This ranges from administrative responsibilities to more expert levels of support according to the requirement of the customer and the nature of the solution.
Initial training can be augmented with ‘Go Live’ support during which Datapoint provides on site presence to oversee trainees in the early days of using the new solution. This offers one to one coaching, support of in house trainers and rapid reaction to any commonly experienced issues that may arise unexpectedly which can be sorted out with on site management before user frustration sets in.
Further information on Datapoint’s training portfolio or enquiries regarding bespoke versions are welcome and can be made via our contact us facility.