Driving business benefits
What customers stereotypically expect of contact centre service are long queues followed by frustrating conversations, often involving transfer from person to person, repeated information giving and multiple recalls before they can get closure on what they want.
Datapoint's Voice Self Service and Voice Biometrics Contact Automation solutions change all this by providing segmented customer service that offers choice in how service can be accessed and a greater focus on individual customer needs - making it easier for your customers to interact with you and have a better customer experience, at the same time reducing your contact centre agent costs
- Allowing customers to be individually identified and verified
- Providing the option to complete a service request with or without human assistance
- Offering the convenience of doing business anytime
- Matching customers and their needs to the right expertise
- Empowering customers and customer service staff to easily access the right information
- Increasing customer value by only presenting offers to them that fit their needs
Taken together, the 'front door' voice portals to your business our Automation solutions provide can transform both the way you do business and your customers' perceptions of dealing with you.