AND REGULATORY COMPLIANCE
In many calls there comes a time when you may need to communicate sensitive privileged information to a customer. In others it may be imperative that information is conveyed in a way that is in strict compliance with regulatory requirements.
While the information you need to convey may not be sensitive, it may be complex and require detailed scripting.
Datapoint's in-call Contact Virtualisation solutions enable you to handle all of these requirements.
- Private Line enables you to automate the exchange sensitive account information with your customers automatically, in total security, in-call, without the agent handling being aware of its content and return the customer to the agent once that information exchange is complete.
- Right Tell enables you to ensure 100% compliance with call scripting and regulatory requirements by automating the communication of essential information or reading back transaction details within calls