With so many channels available to you how can you be sure your messages are getting through to your customers?
All of us have different preferences for how we prefer to be reached and those preferences will change according to the circumstances we find ourselves in at any particular time.
Datapoint Contact Virtualisation solutions help you to ensure your messages reach their intended recipients.
Datapoint's Smart Reach and Outbound Virtual Agent both enable you to plan, schedule and implement outbound activity, whether it's to impart service information such as details of a order, reservation, travel details or delivery, or conduct outbound marketing campaigns. The difference between them is their flexibility.
Smart Reach helps you to communicate across multiple platforms - voice, email, text and IM - and switch intelligently between platforms to contact your customers in the ways most appropriate to them according to customer preferences and delivery success. Outbound Virtual Agent is a simpler option that helps you to implement outbound voice campaigns.
Both make timely communication possible at a fraction of the cost of agent-driven activity.
DATA SHEET - CONTACT VIRTUALISATION