Enterprise Communications
There are many competing demands for improved communication capability across organisations. The need for full unified access to communication and information services irrespective of location includes branch networks, in field and home workers, and those across separate geographies.
Then there is the issue of co-ordinating customers’ service needs with the right expertise regardless of their initial point of access. Or indeed connecting any number of third parties who need easy and rapid access to workers.
All of this takes place within a dynamic business environment in which changing demand is the only constant. And of course, the limitations of budget, legacy assets and the need to meet new challenges of security, green policies, reduced total cost of ownership and rapid ROI make the job of advancing enterprise communications even more of a tough assignment to stay on top of.
The new paradigm for enterprise communication is centralised management of a virtualised capability that is highly interoperable, scalable and evolvable. The challenge is how to get there.
These opportunities are more fully explored in the sections below.
Security, real time monitoring, controlled access, bandwidth management and forecasting need to be core competencies in high availability networks.
IT support now has to extend to wherever a mobile solution is in operation.
Communication choice introduces greater complexity and cost unless they are consolidated into more simple forms of access.
The road from IPT networks to full blown unified communications requires a firm grasp on priorities and a clear vision of how to transition.