Phones
Datapoint provides a range of phones. From traditional TDM handsets to VoIP enabled ones for reduced call charges and those that are SIP enabled for broader unified communication duties.
Alternatively, call centre agents and those that use web enabled devices such as desktops, laptops and mobile devices may prefer an IP enabled ‘softphone’ for connectivity to the communications platform.
The range of available phones matches the different communication needs across the workforce. Casual, everyday phone users who only require simple access to the basic features they need. Power users who need a more advanced interface and higher quality speakerphone. Or receptionists and executive admin staff who require one-touch access to call management functions, feature keys and speed dials.Wireless Connectivity
We can provide a range of VoIP phones with guaranteed voice quality over wireless LANs which can be updated with new protocols, features, and capabilities as they become available. Others wireless handsets can support users in different offices connected via a WAN. Superior Audio Quality
Some phones have high-fidelity acoustics, including wideband audio in the speaker and handset that deliver industry-leading audio that minimises ambient noise. With the enhanced audio across high and low frequencies, it is becomes easier for users to better understand others with different speech nuances or accents.
Other handsets incorporate a full duplex speakerphone with echo cancellation, directional microphone and a tuned speaker cavity to provide the highest audio quality. IP Phones
These range from entry-level IP telephones to those built specifically for demanding call centre environments with sophisticated color-display screen phones.
Some include integrated VPN access for remote and home workers. Others incorporate features such as a message waiting indicator, easily readable displays, hearing aid compatibility, NetMeeting compatibility, multiple programmable feature keys and display navigation keys.
The on screen micro browser supports browser-based desktop applications such as online order entry and inventory lookup in addition to more traditional voice applications such as visual voice mail.
Other IP phones include surprising capability. Content can be pushed to these types of phone via a text message, WML web page, or an audio stream through the handset or speaker. Functionally this means they become applications-enabled appliances instead of just phones. Using IP Phones For More Than Telephony
The addition of push enables phone displays and/or audio to support a variety of applications such as web browsing, time reporting, emergency alerts, travel reservations, account code entry, announcements, branding via screensaver, inventory lookups, scheduling, etc.
The underlying open standards of IP phones also enables integration with popular business applications, such as LDAP directories, Microsoft Outlook/Exchange, and Lotus Domino functions directly to the IP phone’s display.
Call centre application examples of the same approach include delivery of real-time statistics and supporting graphics directly to a phone’s display, allowing for more efficient management. Features include real-time agent monitoring, access to information portals, synchronised customer profile screen pops and consolidated reports.
Vertical market applications are also available. For instance hotel guests can access click-to-dial services, local area information, and messages from their room phones. Financial industry applications include an information portal to financial market information, live RSS feeds, broadcasts and alerts, and integration with digital merchandising for branches.Migrating To SIP
Some phones that begin their IP life using the H.323 protocol can be easily migrated to SIP via a simple firmware download without the need to invest in new hardware. This then enables useful presence functions for the user such as on screen listings of other SIP telephony users and their availability status before trying to make contact with them.Technical Specifications
For the technically minded, Avaya IP phones operate with industry-standard protocols including the H.323 and SIP protocols for voice communication over an Internet Protocol network, G.711, G.729A/B and G.726A voice codecs and a variety of Quality of Service capabilities. Those include UDP Port selection at Layer 4, Diffserv priority numbering at Layer 3, and 802.1p/q at Layer 2. Avaya IP telephones also support the 802.3af Power over Ethernet standard.
IP phones have been optimised for reliable use in IP networks; with sophisticated security capabilities such as media encryption and protection from denial of service attacks.
Partners
