Unified Messaging
Datapoint provides unified messaging solutions. This is a useful evolutionary step towards the convenience of full unified access as part of a unified communication strategy. Unified messaging (aka modular messaging) extends the functionality of an existing e-mail messaging system by providing one mailbox for voice mail, email, and fax messages. These can be accessed by phone, desktop interface or browser.
Ability To Build On Existing Investments
Modular Messaging is a powerful IP- and standards-based voice and fax messaging platform with advanced capabilities such as Find Me/Follow Me and Tell Me, which enables mobile employees to intelligently screen calls and be alerted to high-priority calls any time, anywhere. It is designed for single or multi-site organisations and is capable of scaling to 20,000 mailboxes and 15,000 hours of storage.
It allows evolutionary development by adding new IP-based messaging capabilities while preserving current messaging infrastructure and capital investments such as Octel and Intuity systems without any changes to current voice and data infrastructures.
The system allows voice, email and fax messages to be stored on a single platform of choice. This can be designed around the Avaya message store or either Microsoft Exchange or IBM Lotus Domino whose users will therefore benefit from integrated voicemail and fax management.
The single platform reduces cost through single administration of voice mail and email. Total cost of ownership is reduced from server consolidation. Avaya users can also benefit from efficiencies that IP trunking provides if they choose to connect the modular messaging application with Avaya’s Communication Manager using the SIP or H.323 IP-based protocol.
Simplified Message Management For Users and Administrators
The standards based interface provides easy integration with networks, administrative systems, and security processes. For instance it enables centralised directory updates which are then automatically replicated to all systems, so changes need to be made only once for voice and e-mail. System administrators also benefit from network based backup and recovery of system data, messages, greetings and/or recorded names.
Remote access to messages is enabled through rules based notification (find me/follow me) and single inbox access. Since the system can be integrated with most major PBXs and IP PBXs, message routing rules can be built based on type, priority, time, date etc.
Text to speech functionality enables flexible access between voice and text based messages. Email messages and attachments can be converted into faxes for printing by fax machine should that be of benefit.
Browser based message management and access to voice and fax messages is available when the Avaya Message Store is used as the message platform. This allows users to manage their mailbox configuration settings, including greetings, passwords, schedules, mobility options, notification rules, languages, time zone and personal distribution lists.
Importantly, users can be offered a choice of interface depending on their needs and preference. This often allows them to choose one with which they are already familiar and avoids user frustration and additional training costs.
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