Buying Cycle
This section of Datapoint online is for anyone looking for focussed assistance at a specific stage in their buying cycle.
We understand that much work precedes the final decision to procure new technology and in many cases the journey to making the right choice is an iterative one between business and technology communities.
The worlds of enterprise and customer service communication technologies is fast changing and at this stage of the ‘next generation’ cycle much of it is relatively new, making it even harder to evaluate with confidence. Therefore Datapoint has developed a number of services to help expedite your decision making. These are previewed below.
For many, this might be the first time they have had an opportunity to appraise what ‘state of the art’ now means in a particular area. We offer public and on site education sessions on next generation best practice.
The flow of understanding between business needs and technical requirements is often insufficient and leads to inappropriate short listing or inconclusive business cases.
Although the style and detail of business cases requires an insiders’ knowledge of how to build them, external expertise is often better at articulating how the intended investment will deliver commercial benefits
It is difficult from marketing literature and even whitepapers to reach an accurate view of which vendors should be short listed. Consideration needs to be given to a wide range of factors to ensure immediate and medium term concerns are met.
Once a technology is purchased, extracting its value is an exercise in partnership. However many feel let down with the lack of proactive assistance and thought leadership from those managing their support contract.