Requirements
Datapoint has in depth expertise helping customers discover, define and articulate requirements. Although these begin with operational needs and end in technical requirements, defining a governing strategic context is often a necessary initial starting point.
For instance, few brands initially appreciate that going multi media in their call centres requires a contact and segmentation strategy as a key input into the decisions that need to be made before multi media can be implemented.
Aspects of the ‘bigger picture’ are often known but are not always brought together with sufficient detail such that the true scope of the requirement or the short term priorities are clear and mutually agreed amongst internal stakeholders. Key strategies Datapoint can facilitate and co-author are listed below in the services section.
Sometimes the nature of the business need is too vague or only partially understood since it is still experienced as an operational issue or problem. In these cases, Datapoint can also assist in generating and analysing performance data to scope and articulate the need.
Datapoint provides the following technologies and services to help define business and technical requirements.