Vendor Evaluations
Datapoint provides objective assessments of vendors in particular niches of the enterprise and call centre communications market. They are designed as part of the overall process of assessment either prior to RFP stage or as a supplementary activity once vendors are short listed during procurement.
Topics for evaluation can include:
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A comparison of features and functionality
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Their fit against any internal strategic roadmap
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Adherence to next generation open standards frameworks
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Issues of interoperability, scalability, security, business continuity
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Their robustness and real world reference sites/visits
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Financial factors: solution costs, cost of ownership, migration costs, support costs
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Vendor viability: market position, company size, in country capabilities
If you would to find out more about how Datapoint can help in vendor evaluations for enterprise and call centre communications please contact us.